tag:blogger.com,1999:blog-10833510.post4653100677949211961..comments2023-09-27T01:44:56.585-07:00Comments on Clark County Politics: How Springfield Armory is screwing up their XDs recall. (Update #5 Nov 3)Unknownnoreply@blogger.comBlogger54125tag:blogger.com,1999:blog-10833510.post-74463521707816315762020-06-08T08:53:14.968-07:002020-06-08T08:53:14.968-07:00Thanks for wonderful post...
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I sent it on the 8th of November. They say they didn't get it until the 14th, a Saturday ? I have sent 7 emails with only 3 being replied back to me. They are now saying before the 31 of January. Today is the 29. I am so disappointed with Springfield that I'm seriously not going to buy from them ever again. There is no excuse for the delay. I also bought the xds new in the box and noticed the slide had already started to pit out from factory test firing. I don't know who's cleaning these pistols after test firing, But they aren't very good at their job. Mine was filthy. I haven't even been able to fire this pistol yet and it looks like it went 500 rnds. I have been a loyal customer of Springfield since I was in my early 20's.Now at 51, I have lost my faith in my New England family. I also think of how many times I racked the xds before going out. I am so lucky it never slammed fired on me. Mr "T".NH.Anonymoushttps://www.blogger.com/profile/09310201661754508395noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-25127864662828688672013-12-18T07:37:03.547-08:002013-12-18T07:37:03.547-08:00To add to the list- SA received my XDS9 on 9-13.I ...To add to the list- SA received my XDS9 on 9-13.I signed up for updates, read PR hype, watched their video and immediately saw an issue...few extra guys around a work table to fix @150,000 reported guns. Then the lies are exposed. No fix in hand...but very close. Then promised dates of return. Then gov't shutdown and delay of parts. Have emailed customer service, spoken with CS reps, emailed Sales, and not a response beyond reading their script. Got call this morning 12-18...my gun ready. It will ship in 4-5 BUSINESS days. Why the delay...no explanation. Will it get to me by Christmas as REPEATEDLY PROMISED? Scripted non-answer again. Can't even order mags for these pistols from their site. Have handled retrofitted 45 and 9 in store. 45 had great trigger as my 9 had when I shipped it off. The 9 in the store had horrible long creepy trigger after it's repair. I'm 59 and this is absolutely the worst customer service and recall I've ever experienced. I don't want to hear anyone making excuses for SA anymore. GLhttps://www.blogger.com/profile/09654153233232574486noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-79724112847410803312013-11-18T08:17:01.664-08:002013-11-18T08:17:01.664-08:00I just purchased the Nano 9mm smooth and no issues...I just purchased the Nano 9mm smooth and no issues. I pre sold my Springfield . I will never buy or deal with them again. Worst experience on a brand new product. Most disappointing in the lack of info the allusive behavior and that there was no REFUND offered with a gun that was never fired. Most of all Sept 11th to Dec 24th is 4 months with everyone from springfield posting how happy every one is with the turn around . I think there all smoking a big fatty telling stories. Never again will I promote them or there guns. I will tell everyone I come into contact with the rest of my life how bad they treated everyone. 4 months REALLY Dam lemon gun Anonymoushttps://www.blogger.com/profile/03500995811001632767noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-84932190191123113102013-11-17T16:55:58.214-08:002013-11-17T16:55:58.214-08:00I'm not sure how pathetic SA is going to keep ...I'm not sure how pathetic SA is going to keep posting how happy there vents are with this recall and time frame I smell bull crap big time I will be without my unfired gun for 4 months my opinion is they can stick that piece of junk where the sun doesn't shine.there is no repair a car a house motorcycle where 4 months is an acceptable time frame to receive back a brand new item In cars and bikes that's called a lemon and there are laws against this kind of treatment Anonymoushttps://www.blogger.com/profile/03500995811001632767noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-5179660664233288102013-11-17T11:37:24.708-08:002013-11-17T11:37:24.708-08:0016000 people have read this post and most disagree...16000 people have read this post and most disagree. U are "very happy" with you XDs and I'm much happier without mine. So keep tours, by all means.<br /><br />U have your perspective and I have mine. Ain't it great?K.J. Hintonhttps://www.blogger.com/profile/04071279261669117974noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-3567458705547131592013-11-17T06:05:11.610-08:002013-11-17T06:05:11.610-08:00Wow. There was a safety issue surrounding a handgu...Wow. There was a safety issue surrounding a handgun that required a recall. They probably were not expecting this and felt it was safest to get them back while they worked on the solution versus keeping them out there for another month. Besides, what sort of reliable protection could be offered if the gun fired a second round unexpectedly, regardless of the situation? <br /><br />Mine was sent in Sept 9th and will return Nov 19th. Am I excited, yes. Could I risk the safety of those around me for my own selfish reasons, NO. While I wish there were better information upgrades through the process, I see the end result of a safe pistol taking a higher priority in this case. They are taking enough heat over this, I will not add fuel to the fire. I am very happy with my XDs and look forward to its return. Anonymoushttps://www.blogger.com/profile/01171679413939678121noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-17294105446334856582013-11-06T16:41:31.690-08:002013-11-06T16:41:31.690-08:00I shipped my XDS August 30th
It was delivered to S...I shipped my XDS August 30th<br />It was delivered to Springfield September 3rd<br />Logged into Springfield's system September 9th<br />No change in status as of October 29th<br />Gun shows fixed on Springfield's website October 31 <br />I received my gun November 5th<br />Anonymoushttps://www.blogger.com/profile/17235536262434278999noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-69535140717861182712013-11-02T00:33:56.280-07:002013-11-02T00:33:56.280-07:00Got mine back today, pretty dirty looking, with a ...Got mine back today, pretty dirty looking, with a few scratches on it!! It was a brand new gun when I sent it in, clean with NO SCRATCHES, you don't think they are just rushing our new guns through a Croatian assembly line do you?<br />Mine went from "brand new" to a used good condition without firing a shot!Mijanhttps://www.blogger.com/profile/02732133005760171271noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-46443746022342048472013-10-29T20:46:10.028-07:002013-10-29T20:46:10.028-07:00I am taking off work tomorrow to sign for my XDS s...I am taking off work tomorrow to sign for my XDS sometime tomorrow by 8:00pm. It is at the destination sort facility as of earlier this evening. My coworker's XDS was also delivered on the Sept 3rd. They told him that his shipped out yesterday afternoon. September 3rd should be complete soon. They finished mine Friday evening but no FedEx shipments go out on Saturday.<br /><br />Anonymoushttps://www.blogger.com/profile/12734897870214725415noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-15648040617137273212013-10-29T18:45:39.101-07:002013-10-29T18:45:39.101-07:00I shipped my XDS August 30th
It was delivered to S...I shipped my XDS August 30th<br />It was delivered to Springfield September 3rd<br />Logged into Springfield's system September 9th<br />No change in status as of October 29thAnonymoushttps://www.blogger.com/profile/17235536262434278999noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-20397698602264855782013-10-27T07:05:52.459-07:002013-10-27T07:05:52.459-07:00Mine was received September 3rd. They said they l...Mine was received September 3rd. They said they logged it into repairs on September 6th. My coworker's pitol shipped on the same truck and delivered the same day. His still says received. I will feel more confident when my pistol says shipped. <br /><br />I sent quite a few emails asking for answers. I questioned why they couldn't tell me what order I was in. I offered several methods for them to figure it out... fed ex delivery date and theb sorted by RMA # for those delivered on the same day. <br /><br />Not sure if they have gotten to the pistols received by the 3rd.... keep in mind that it was the day after a federal holiday so there was a few days of pistol backed up. <br /><br />They could just be greasing the squeaky wheel... by completing my pistol at the start of those received that day or by changing my pistol status hoping they will get it fixed before I start to complain again.Anonymoushttps://www.blogger.com/profile/12734897870214725415noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-50057035362631895792013-10-25T12:20:37.314-07:002013-10-25T12:20:37.314-07:00I am gathering together our recall numbers as an i...I am gathering together our recall numbers as an idea and then send to all the major news papers mine is xs660689 my gun was logged on Sept 13th I was original told via email and phone conversation my gun would be returned before October.I am interested in creating action not just talk, if we send a letter with all the false promises it should create enough buzz to create truth and action in a positive direction any better ideas are welcome But I have had enough of the false promises and stall techniques. Let me know please. Or possibly one of you all may have a connection with the mediaAnonymoushttps://www.blogger.com/profile/03500995811001632767noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-5613816464326056972013-10-25T05:53:00.135-07:002013-10-25T05:53:00.135-07:00My pistol was delivered on Sept 3rd but wasn't...My pistol was delivered on Sept 3rd but wasn't logged in until the 6th. They said that there was no possible way for them to tell me where I am at in the queue to be repaired. I was told this repeatedly which means that they cannot possibly repair the pistols in the order in which they received. They have the RMA numbers and delivery date and fedex history. They absolutely could put them in order and tell everyone what "number" they are in line, and could tell us what numbers have been repaired and shipped back. The fact of the matter is that they are either too ignorant to run a business or they do not care OR they are hiding something. Pick one. Either way it isn't positive for them. My guess is that they scanned the boxes and stacked them in a pile and are randomly taking a box and doing the repair. So first in is in the back of the pile. IF they started at all. Giving someone a number of which they were received is not complex... the unwillingness to do so tells me they are stalling and still trying to figure out a fix. Until someone says "I got mine back" I don't believe it for a minute!!!<br />Anonymoushttps://www.blogger.com/profile/12734897870214725415noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-84511695235724333792013-10-24T15:10:35.374-07:002013-10-24T15:10:35.374-07:00My XDS was received by Springfield the first day t...My XDS was received by Springfield the first day they started receiving them back, however mine has not been touched yet! I received my information about my gun directly from their OWN LAWYER, Bruce Duffield .... He says my gun should be shipped back to me by next week, but as of yesterday he changed and said by the end of next week!!! I don't believe Springfield, and I surely don't believe their lawyer!! You be the judge......Mijanhttps://www.blogger.com/profile/02732133005760171271noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-81097672218937220472013-10-24T12:44:38.416-07:002013-10-24T12:44:38.416-07:00SA published that they completed and shipped some ...SA published that they completed and shipped some pistols back last Friday. If thet did, someone should be able to verify this. I have yet to find a status of any serial # to have been completed. Would feel a little more confident in the update if a customer could verify they did get theirs back. At this point, it is just another stall tactic to try and limit the volume of calls and emails.Anonymoushttps://www.blogger.com/profile/12734897870214725415noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-15986557071248643332013-10-24T06:49:59.393-07:002013-10-24T06:49:59.393-07:00I keep seeing comments asking if people are starti...I keep seeing comments asking if people are starting to get their pistols back. Here's a piece of advice folks, be prepared to wait for a good amount of time. Springfield has already botched the upgrade process and I would be willing to bet they have only begun the upgrades to the guns if at all. In my opinion it will take another 2 weeks or more for the first guns to start coming back so just be prepared for that. Frankly I've been itching to get mine back and shoot it before Winter gets here but it doesn't look that is going to happen. I sent my gun in on the 3rd of September and I have heard nothing back since then. I even tracked my gun to the facility and it arrived in just under a week so they have actually had physical possession of my gun for over 6 weeks.<br /><br />I don't know if they are just taking their sweet time doing the upgrades or if they are extremely disorganized or what but I am not expecting to have my gun returned any time soon. Definitely not before the first snows get here this year. I would seriously be surprised to see the first guns sent in to be back in less than 2 weeks from now. If they can pull that off I still may buy another Springfield at some point. However, if it takes them a month or more from this point to start getting guns returned, they seriously need to re-consider how they organize their company and who runs that place. Being prepared for recalls should be basic business practice for any modern gun maker. Not to mention, and I think this is important, the problem with the gun is so basic but essentially makes the firearm a flawed and unsafe design. Watch some videos on YouTube and you can see what exactly made it an unsafe gun to shoot. Just search for "XDS Recall".Anonymoushttps://www.blogger.com/profile/10799788918032910679noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-48308750875272364792013-10-23T10:03:22.561-07:002013-10-23T10:03:22.561-07:00Who had their pistol delivered on 9/28/2013? Has ...Who had their pistol delivered on 9/28/2013? Has anyone received their pistol back with the upgrade? I had my pistol delivered to them on 10/3/2013 but they will not tell me what number my pistol was received. I questiom whether or not they upgraded any at all at this point.Anonymoushttps://www.blogger.com/profile/12734897870214725415noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-46353316116527394052013-10-23T08:57:21.707-07:002013-10-23T08:57:21.707-07:00I am looking for any xds owners that had their xds...I am looking for any xds owners that had their xds 45 delivered to SA on Sept 29th... or 30th. Since they will not disclose the order they received them, I would assume that those that got their pistols sent back the day after the recall should be receiving their upgraded pistol soon... unless they are hiding the fact that it has been almost 60 days and still have not upgraded any pistols. I believe they are keeping us blind so that we have no idea if they have implemented a solution. I had my pistol back to them on October 3rd but who knows where I could be in the Que... anyone get their upgraded pistol back yet?Anonymoushttps://www.blogger.com/profile/12734897870214725415noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-76932336698942384362013-10-22T07:23:06.590-07:002013-10-22T07:23:06.590-07:00Springfield lies once again folks, they became tir...Springfield lies once again folks, they became tired of me calling them so they had someone by the name Bruce Dufffield contact me saying he eas their lawyer, HOWEVER, he I find out IS NOT the lawyer, the REAL lawyer is Christopher Renzulli out of White Plains NY!!! <br />Seems to me springfield has a problem with lies, are we going to put our trust in a gun built by a company who can't even tell the truth ?? Mijanhttps://www.blogger.com/profile/02732133005760171271noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-78351625136878495462013-10-20T12:31:12.174-07:002013-10-20T12:31:12.174-07:00You can tell Springfield has been heavily affected...You can tell Springfield has been heavily affected by the response from people who purchased the 3.3 XDs handgun. Not only do they directly state on the updates that they understand why people are angry but they also state that they are going to be shipping the guns back with an extended magazine. I guess that's worth not having a carry gun for over two months? Maybe even three by the time this is all said and done. I do feel sorry for people who purchased this model of firearm as their first gun or their first carry gun anyways because that means you will either have to purchase a secondary firearm to fill that gap until the XDs can be returned or you simply go without having a personal defense firearm. I was fortunate enough to have another firearm but I feel your pain if you do not. Also, this was my first purchase from Springfield as I'm sure it has been for many other folks as well. While this is disastrous for Springfield in the short term I feel this is not going to cause them to go out of business. Most people are understanding enough but it does feel like people's patience is starting to run out. Especially those who do not have another firearm to replace the XDs while it is being "upgraded". I think the action by Springfield that really made their statements feel disingenuous was the fact they did not even have a plan in place when they started making the recall but still chose to start getting people to send their guns back in. They feared getting sued so they just wanted to get the guns back as soon as possible then come up with a plan to deal with it while the guns were being sent it. This is obviously a result of the mentality a lot of companies have nowadays. They panic because they think they will be sued and lose everything then end up making the situation far worse than it had to be. All Springfield had to do was put out an official statement letting everyone know NOT to use the gun until they could come up with a plan and then start having people send in their guns when they had the solution, people and equipment in place to make the upgrades quickly and get people's guns back to them within a couple weeks along with a complimentary extended magazine. Instead they chose to do the opposite, recall the guns then hope they could up with a plan quickly enough to not have people turn away from the Springfield brand name. Complete fail Springfield, complete fail. Did they really think that every single person who bought the gun would heed their warning and send it in right away? No. I can guarantee you there are people who chose to simply not send the gun in and sold it. Either way, it was not necessary to essentially trick people into sending the guns in even though Springfield has no plan in place to resolve the issue.Anonymoushttps://www.blogger.com/profile/10799788918032910679noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-9263829042511981002013-10-19T16:43:39.106-07:002013-10-19T16:43:39.106-07:00What bothers me is I can't even see where my p...What bothers me is I can't even see where my pistol is in the Que using my RMA number. <br /><br />It's pretty much a useless tracking system for me. I know my package was accepted and signed in IL, but I don't know if my RMA is now tied to my account/address. <br /><br />The process is kind of jacked. I would like to know an estimated time I am going to see my weapon back, and also where I am in Que how many units are getting processed a day...This could be a year before I get to mine. I shipped mine 10/13...Joehttps://www.blogger.com/profile/18067454365042874670noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-49276406619271617572013-10-19T10:03:05.947-07:002013-10-19T10:03:05.947-07:00The biggest issue has been the customer service or...The biggest issue has been the customer service or lack of on the phone. Not knowing when or how long is ridiculous. First promising 2 week turn around then apologizing and asking for another 2 weeks.Then being allusive. I asked for the gun back unfixed and they denied me my pistol.I just want to trade it for a different brand at this point. I just retained a lawyer to file with the state. Im going on 6 weeks. Springfields laywer isChristopher Renzulli, Esq. <br />Renzulli Law Firm, LLP<br />81 Main Street, Suite 508<br />White Plains, New York 10601<br />Tel: 914-285-0700/Fax: 914-285-1213 crenzulli@renzullilaw.com consider pursuing this matter either as a Writ of Replevin or a cause of action under Title 8 of Alabama Code, along with attorney fees and damages requested. If enough of us file this should end the screw job of lies and mis directions and lack of service<br /><br />Anonymoushttps://www.blogger.com/profile/03500995811001632767noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-62995768076737286262013-10-19T07:03:40.245-07:002013-10-19T07:03:40.245-07:00Well it looks like guns are being upgraded and ret...Well it looks like guns are being upgraded and returned - at least according to Springfield's update yesterday. They have also stated that we are getting an extended mag when the gun is returned. Now it just seems to be a waiting game as Springfield works their way through thousands of guns. No estimate on return times. Anonymoushttps://www.blogger.com/profile/17235536262434278999noreply@blogger.comtag:blogger.com,1999:blog-10833510.post-43446410434031021292013-10-14T15:34:58.887-07:002013-10-14T15:34:58.887-07:00My laywer just sent them a letter after 6 weeks st...My laywer just sent them a letter after 6 weeks still no gun pursuing this matter either as a Writ of Replevin or a cause of action under Title 8 of Alabama Code, along with attorney fees and damages requested.<br /><br />If enough of us send a letter we may get somewhere<br />Anonymoushttps://www.blogger.com/profile/03500995811001632767noreply@blogger.com